• Baglink Training
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American Airlines introduced new hand-held mobile devices and a mobile application called “Baglink” which tracks bags.  The training was developed to educate the workforce on how to use the new application.  The impact on the organization was great.  Missing bags dropped by a significant percentage which saved the organization millions of dollars.  Bags were able to be scanned and re-routed to the final destination, many times before the passenger ever knew the bag was lost.